Support
General information
We are here for you:
Monday to Friday: 07:45 – 17:00
outside office hours, also via the
Service-phone +49 7746 923094
Gladly, we offer support directly on your computer. For this purpose, you can arrange an appointment with us on which we shall execute the online session. With the help of the software, TeamViewer QuickSupport, the Sauter GmbH service team can view your screen directly on request. Our service team can thus support you even more comfortably and better with questions and problems.
Disclaimer for the Use of TeamViewer
You are about to open a shared session with a support member from Sauter GmbH.
Sauter GmbH does not assume any responsibility for the programs installed on your computer or the software for protecting these (virus scanners or firewalls).
Sauter GmbH does not accept any liability for faults that it has not caused, even if these occur at a similar time to when the support was provided.
Sauter GmbH assures you that our employees are suitably trained and adhere to non-disclosure and due diligence obligations
Remote maintenance is conducted in accordance with Section 11 of the German Data Protection Act (BDSG).
Please note that this service is only available to you during our business hours and following an agreement made over the telephone or in writing with our support staff.
- The consultant cannot view your PC without your expressed permission.
- The consultant cannot work with you without your expressed permission.
- No third-party programs will be installed on your PC.
- Data cannot be removed from your PC unnoticed and without your permission.
- You can terminate the joint session at any time.
Note: By launching the TeamViewer software you agree to the exclusion of liability for the use of TeamViewer.
Download Teamviewer
Download the appropriate TeamViewer version here: